International Buyers

WE SHIP OUR LUXURY GOODS WORLDWIDE!

Customs

Please note that all items entering countries outside of Japan are subject to customs inspection and the assessment of duties and taxes in accordance to national laws. Custom requirements are different for each country. Please learn about the customs processing for your country. Customs clearance issues may cause delays at destination. You, the buyer, are responsible for any and all custom duties and/or taxes that apply.Please understand that we operate Monday-Friday, 9:00-17:00, Japan time so there may be a delay in communication at times.

We indicate all items as used and declare the value. If there is a multiple-item order and items are at different Connect Japan Luxury locations, they may be shipped separately; however, there will be no increase of the shipping charge to you.

Return Policy

 We do accept returns as stated in our “No-Hassle Returns” policy for international shipments. However because of the fluctuation of international currency, the refund will be made in US dollars just as we received in US dollars. We make no adjustments for currency exchange for returns. We do not refund shipping costs.