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FREE & FAST WORLDWIDE DELIVERY
Our goal is to process your order quickly and ensure its safe delivery. Your Item will be shipped within 24 hours of cleared payment to PayPal Confirmed address only. Please ensure that your "ship to" address is listed/on record with PayPal. Worldwide shipping is FREE using FedEx, and will include tracking number. This is the fastest and safest form of shipment, and will take 3-7 Business Days from Japan to anywhere in the world.
We ship with signature required due to the value of our items. All orders ship from our warehouse from Monday through Friday (we do not ship or deliver on weekends). Items purchased on Friday before 16:00 will be shipped the same day, after 16:00 will be shipped Monday morning. Please note that we cannot ship to P.O. boxes.
Shipping is free on all items however it is the buyer's responsibility to keep track of the whereabouts of your package, and ensure that you or your designate is present to receive the delivery from your post office when it arrives, items that are returned to us stating “No Authorized Recipient Available” will incur an additional shipping fee that must be paid prior to re-sending the item.
Also note that any orders shipped internationally are subject to duties, taxes and other fees. The buyer is responsible for all taxes in addition to the shipping and handling fees. Fees/Taxes are determined by customs officials and may vary in each country, please contact your local authorities. Please read the “International Buyers” section for more information.
WE SHIP OUR LUXURY GOODS WORLDWIDE
Please note that all items entering countries outside of Japan are subject to customs inspection and the assessment of duties and taxes in accordance to national laws. Custom requirements are different for each country. Please learn about the Customs processing for your Country. Customs clearance issues may cause delays at destination. You, the buyer, are responsible for any and all custom duties and/or taxes that apply. Please understand that we operate Monday-Friday, 9:00-17:00, Japan time so there may be a delay in communication at times.
We indicate all items as used and declare the value. If there is a multiple-item order and items are at different Connect Japan Luxury locations they may be shipped separately. There will be no increase of the shipping charge to you. We do accept returns as stated in our “No-Hassle Returns” policy for international shipments. However because of the fluctuation of all countries currency the refund will be made in US dollars just as we received in US dollars. We make no adjustments for currency exchange for returns. We do not refund shipping costs.
14 DAYS RETURNS FOR FULL REFUND
If you are dissatisfied with any of the items that you purchased from our store, you can return your purchase for a full refund within 14 days of the date received. The received date is calculated according to the shipping carriers tracking information. The item returned must be in the same condition as it was received, including all papers, dust-cover, box, lock & keys or any other accompanying material. A refund will be issued only after the item is received back to our store in the same condition.
We recommend insuring your shipment for the appropriate amount. Within 2-3 business days upon receipt of your returned merchandise, you will be issued a refund for the original sales price and any taxes in the same form (PayPal) as the original payment method. Please note that this credit will not include any original shipping charges.
Please mark the parcel as “Returned merchandise or goods” upon shipping the item back. Under most circumstances return-shipping cost is the buyer’s responsibility. In addition, you must courier your returned item(s) within three (3) days after stating intent to return and you must send us the tracking number for the package. If we do not receive notification that the returned items(s) was shipped and do not receive a tracking number for the package, your refund will not process as fast.
To help avoid you having to deal with returns, please review the description, Condition and all HD photos carefully prior to purchasing. Please note size and flaws in the listing of description and photos. As a re-seller of previously owned luxury goods and we sell as is, we do not provide a “warranty” of the workmanship of the brand that would be covered by the brand manufacturer.
PAYPAL OR CREDIT CARD
We accept payment by PayPal or Credit Cards (through PayPal). All orders will be processed and completed only upon receipt of payment. Placing an item in the shopping cart alone does not prevent another buyer from purchasing the item as long as you have not made your payment.